Please note: we currently only ship within the UK

Delivery & Returns


Dates that we ship in the UK

We're a co-operative of cyclists who love to ride bikes, not a huge warehouse, so all orders are processed by our in-store team. We dedicate Monday, Wednesday and Friday to shipping all our online orders. If you need your order sooner, just give us a call via our contact us page.

     


      

Delivery in the UK

Simple, fast and affordable, plus if you spend over £50.00, shipping is free!* Brixton Cycles offers free delivery on clothing, accessories and components over £50.00 as well as free delivery on bikes in the UK mainland only. 

     

Delivery typeClothing & accessories
FramesBikes

Up to £100.00Over £100.00

Click & CollectFREEFREEFREEFREE
Standard delivery (up to 5 working days)**£5.99FREE£50
N/A

     

*Free shipping: free shipping is available on our standard delivery of up to 5 working days days when you spend over £100.00. 

**Please note: delivery to the Highlands and Islands such as Northern Island incur a small delivery charge fee and will take an extra 2-business days to be delivered, at a minimum. This will be calculated the the check out. 


     

Delivery outside of the UK, including Highlands & Islands

We are currently not shipping outside the UK. We will let you know when we can start again. 

       

LocationClothing & accessoriesFramesBikes
UK Highlands & Islands (5-7 days)*£13.50£50
N/A
European Countries (5-7 days)**N/AN/A
N/A
USA (10-14 days)***N/AN/AN/A
Other countries ***
N/A
N/A
N/A

      

*UK Highlands & Islands: for shipping to UK Highlands & Islands, please allow for an extra 1-2 business days on top of the standard shipping times. 

**European Countries: N/A

***USA: N/A

****Other countries: N/A

      


      

Returns

     

Had second thoughts? Wrong size? No problem. Give us a call within 14-days of you receiving the product and we'll start processing the return. Please note, there are exclusions for returns and all products must be returned in their original packaging with tags still attached.*

If your order(s) is broken or spoiled when it is delivered, then you should notify us as soon as possible or in any case within 14-days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items.

You can notify us by email Sales@Brixtoncycles.co.uk or by post by writing to Brixton Cycles, 296-298 Brixton Road, London, SW9 6AG.

The risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty and this has been verified by us. If goods are not returned within this 14 day period, we will assume that you have withdrawn your right to cancel.

Returns are normally processed within 2-3 working days and a confirmation email will be sent, but please be advised that in some cases refunds can take up to 14 days.

For security reasons all refunds will be issued to the same credit/debit card which were used to pay for the order.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cancellations: You can cancel an order at any time up to the point where our team has shipped the product to you. Once the product has been handed to the shipping supplier, please wait until you receive the product and then process a return by contacting us via email on sales@brixtoncycles.com. 

*State of items for return: when returning an item, please ensure items are returned in their original packaging with tags still attached. Any damage to items will be subject to a reduction in refund value or a refusal of the refund altogether. Due to the current pandemic, we cannot accept returns on items of clothing.